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Help Center
managing my cards and card transactions
managing my cards and card transactions
All information on Qonto cards
Card transactions
What is a commercial dispute and how long does it take to contest with it?
How can I export my transactions?
How do I block or cancel an "in progress" card transaction?
I do not recognize a card payment, what should I do?
How do I activate and use tips on my Qonto payment terminal?
How can I benefit from the concierge service?
See all 20 articles
Manage cards and security
Can I change the delivery address after ordering a card?
What is the card blocking feature?
How do I access my credit card statement?
How do I earn cashback with my Qonto card?
How do refunds or approved chargebacks work on my credit card?
How do I know if I am eligible for credit card payments?
See all 19 articles
General
My card could not be delivered? Can I get a new one?
How can I upgrade my card?
What are the different Qonto cards ?
What are virtual cards and how to use them ?
How can I (un)suspend a card ?
How long does it take to receive a card ?
See all 13 articles
Services
How do I use the Catalog for in-person payments?
How can I benefit from the LoungeKey™ service?
Can I request a higher monthly limit for my online advertising card?
What are online advertising cards and how do they work?
How can I top up my Qonto account by card?
Insurance and assistance
How do I know if I am eligible for Deferred Debit Card payments?
What is the fraud and phishing insurance coverage protection on the cards?